Shipping policy

Order Processing:
All orders are processed within 1–2 business days (excluding weekends and public holidays).

Shipping Time:

• Domestic shipping typically takes 4–7 business days, depending on your location and carrier.

• International shipping generally takes 10–20 business days, depending on destination, customs clearance and local postal service.

Shipping Rates:
Shipping costs are calculated at checkout based on your shipping address, package size, and weight.

Order Tracking & Notification:
Once your order has shipped, you will receive a confirmation email including a tracking number so you can monitor the delivery status.

Customs, Duties & Taxes:
For international orders, any customs duties, import taxes or fees are the responsibility of the buyer. We have no control over these additional charges.

Lost or Damaged Items:
If your item is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with you to investigate and arrange a resolution — replacement or refund as appropriate.

Delay Disclaimer:
Estimated delivery times are guidelines only. Delivery may be delayed due to carrier issues, customs processes, weather or other factors beyond our control.